FAQS

Your questions. Our solutions.

We have compiled some of the most common questions that may arise to help you better prepare for your stay at Casa da Fonte de Cima. We hope you feel safe and at ease. If you still have any questions, please don’t hesitate to contact us by email or phone. We’re here for you.

Is breakfast included in the room rate?
Casa da Fonte de Cima

We offer rates with and without breakfast. If your rate does not include breakfast, you may request it at any time for an additional cost of €13 per person.

Does Casa da Fonte de Cima have an outdoor pool?
Casa da Fonte de Cima

Yes. Casa da Fonte de Cima features a private outdoor swimming pool exclusively for guests, perfect for relaxing and enjoying leisure time. The pool uses a saltwater treatment system, providing a gentler and more pleasant swimming experience, and the water remains at a comfortable temperature throughout the year. There is also a shallow area designed for children to play safely, making it the perfect place to enjoy with your partner, family, or friends.

Is Casa da Fonte de Cima suitable for couples and families?
Casa da Fonte de Cima

Yes. The house is designed for calm, romantic or family stays, with comfort, nature, pool access and privacy.

What can I visit near Casa da Fonte de Cima?
Casa da Fonte de Cima

From the house, you can discover Celorico de Basto, the Basto region, the Tâmega Ecopista, trails, gardens, mills and other points of interest in Minho.

What time is check-in available?
Casa da Fonte de Cima

Check-in is available from 3:00 PM.

What time is check-out?
Casa da Fonte de Cima

Check-out must be completed by 11:00 AM.

Does Casa da Fonte de Cima have wireless internet?
Casa da Fonte de Cima

Yes, we offer free Wi-Fi throughout the house.

What if I arrive late at night? Until what time can I check in?
Casa da Fonte de Cima

Reception is open until 10:00 PM. If you expect to arrive after this time, please contact us in advance so we can arrange your check-in.

Can I check in earlier if I arrive in the morning?
Casa da Fonte de Cima

Check-in is available from 3:00 PM. However, if a room is available upon your arrival, we may be able to offer early check-in. Please contact us to check availability.

Can I check out later?
Casa da Fonte de Cima

Yes, depending on availability. Additional fees may apply:
- Until 2:00 PM → 25% of the nightly rate.
- Until 4:00 PM → 50% of the nightly rate.
- Until 5:00 PM → 100% of the nightly rate.

We recommend informing the reception in advance if you require a late check-out.

Does Casa da Fonte de Cima offer laundry service?
Casa da Fonte de Cima

Yes, laundry service is available upon prior request at the reception.

Are pets allowed?
Casa da Fonte de Cima

Unfortunately, we do not allow pets in the accommodation.

Is pool access free?
Casa da Fonte de Cima

Yes, the pool is exclusively for our guests and is available free of charge.

Does Casa da Fonte de Cima offer parking?
Casa da Fonte de Cima

Yes, we provide free outdoor parking for our guests.

What is the reservation and cancellation policy?
Casa da Fonte de Cima

For direct bookings through our website:
- Cancellation or changes up to 7 days before the reservation date → Full refund.
- Cancellation on the seventh day or within 7 days of the reservation date → No refund.
- Cancellation during the stay or no-show at check-in → Full charge of the stay.

How can I modify a reservation?
Casa da Fonte de Cima

To modify a reservation, please contact us by email: capitulorural@gmail.com

How can I cancel a reservation?
Casa da Fonte de Cima

To cancel a reservation, please send an email to: capitulorural@gmail.com

What meal options are available on-site?
Casa da Fonte de Cima

With prior reservation, we can provide meals prepared at the house or sourced from local restaurants.

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Casa da Fonte de Cima